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Privacy Policy

Southern Threads Design (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit southernthreadsdesign.com (the “Site”), shop online, submit a quote request, upload artwork, or interact with us by email, phone, SMS, or social media.

By using the Site, you agree to this Policy.

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1) Information We Collect

Information you provide directly

  • Contact details: name, email, phone, billing/shipping address.

  • Order and payment details: products, sizes, preferences, order notes. (Payment card data is processed by our payment providers and is not stored on our servers.)

  • Quote/form submissions: project details, quantities, deadlines, notes.

  • Artwork & files you upload (logos, designs, brand guidelines).

  • Communications: emails, SMS, reviews, and support messages.

Information collected automatically

  • Device and usage data: IP address, browser type, pages viewed, referring URLs, approximate location.

  • Cookies, pixels, and similar tech for core functionality, analytics, and advertising (see §7).

Information from third parties

  • Payment processors, shipping carriers, fraud-prevention providers.

  • Analytics and marketing platforms (e.g., Google, Meta).

  • Social media platforms if you interact with our profiles or use social login.

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2) How We Use Information

We use your information to:

  • Operate the Site and provide products/services (orders, quotes, proofs, fulfillment).

  • Communicate about orders, proofs, deliveries, updates, and support.

  • Customize your experience and recommend products/services.

  • Process payments, prevent fraud, secure our systems, and comply with law.

  • Run analytics to understand performance and improve our Site and offerings.

  • Send marketing communications (you can opt out anytime).

Legal bases (EEA/UK visitors): performance of a contract, legitimate interests (e.g., security, improvements, marketing to existing customers), consent (where required), and legal obligations.

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3) How We Share Information

We share information with:

  • Service providers/“processors” who help us run the business (hosting, ecommerce platform, payments, shipping, email/SMS, analytics, advertising, customer support). They are authorized to use the data only to perform services for us.

  • Payment processors (e.g., Wix Payments/Stripe/PayPal) to process transactions securely.

  • Shipping and logistics partners to deliver orders.

  • Analytics and advertising partners to measure and improve our Site and ads (see §7).

  • Law enforcement or regulators if required by law or to protect rights, safety, and security.

  • Business transfers in connection with a merger, acquisition, or asset sale.

We do not sell your personal information for money. Some cookie-based advertising and analytics may be considered “sharing” or “targeted advertising” under certain privacy laws—see §8 for your choices.

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4) Your Choices

  • Marketing emails/SMS: Use the unsubscribe link in emails, reply STOP to SMS, or contact us at [CONTACT EMAIL].

  • Account & order info: If you create an account, you can access or update certain details in your dashboard. Otherwise contact us.

  • Cookies & tracking: See §7 for controls and opt-out options.

  • Artwork & content: Only upload content you own or have rights to share. You may request deletion of uploaded files that are not required for recordkeeping or legal obligations.

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5) Data Retention

We keep information as long as necessary to provide services, fulfill orders, comply with legal/ tax requirements, resolve disputes, and enforce agreements. When no longer needed, we delete or anonymize data per our retention practices.

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6) Security

We use reasonable administrative, technical, and physical safeguards to protect information (encryption in transit, access controls, least-privilege practices). No method of transmission or storage is 100% secure; please use strong passwords and protect your account credentials.

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7) Cookies & Similar Technologies

We and our partners use cookies, pixels, and similar tech to:

  • Enable core Site functionality (cart, checkout, login).

  • Perform analytics and measure traffic (e.g., Google Analytics).

  • Personalize content and ads; measure campaign performance (e.g., Meta Pixel).

Managing cookies:

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8) Your Privacy Rights

Depending on where you live, you may have rights to:

  • Access your personal information and request a copy.

  • Correct inaccurate or incomplete information.

  • Delete your information.

  • Port your information.

  • Opt out of: (i) targeted advertising/“sharing,” (ii) the sale of personal information (we don’t sell for money), and (iii) certain profiling.

  • Withdraw consent where we process based on consent.

To exercise rights, contact southernthreadsdesign@gmail.com with “Privacy Request” in the subject and include your name, contact info, and the request type. We may verify your identity. Authorized agents may submit requests where permitted by law.

California (CPRA): We do not sell personal information for monetary consideration. We may engage in activities that qualify as “sharing” for cross-context behavioral advertising (e.g., using advertising cookies/pixels). You can opt out of “sharing” via your cookie settings and by contacting us. We disclose categories of personal information described in §1 for the purposes in §2 to the parties in §3. We do not knowingly collect or share personal information of users under 16.

Virginia/Colorado/Connecticut/Utah and other U.S. state laws: We honor applicable state rights and opt-out mechanisms. Use the methods above to submit requests.

EEA/UK: You may also object to processing based on legitimate interests and lodge a complaint with your local supervisory authority.

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9) Do Not Track

Some browsers transmit “Do Not Track” signals. Our Site does not currently respond to DNT signals. You can use the controls in §7 and §8 to manage tracking and advertising preferences.

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10) Children’s Privacy

Our Site is not directed to children under 13 (or the age defined by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child provided information, contact us and we will delete it.

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11) International Transfers

We may process and store information in the United States and other countries where our service providers operate. These locations may have different data protection laws than your country. Where required, we use appropriate safeguards for international transfers.

12) Third-Party Links

Our Site may link to third-party websites or services we do not control. This Policy does not cover those sites. Review their privacy policies before providing information.

13) Changes to This Policy

We may update this Policy from time to time. The “Last updated” date shows when changes were made. Material changes will be posted on this page and, where required, notified by email or banner.

14) Contact Us

If you have questions or requests about this Policy or your information, contact us at:
Southern Threads Design
Email: southernthreadsdesign@gmail.com
Phone: 270-799-1958
Mailing address: 600 Leayou Rd Alvaton, KY 42122

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Optional Add-Ons (if you use these features)

SMS Terms (TCPA): By opting into SMS, you consent to receive marketing and transactional texts from Southern Threads Design at the mobile number provided. Consent is not a condition of purchase. Message & data rates may apply. Message frequency varies. Reply STOP to cancel, HELP for help. For assistance, email southernthreadsdesign@gmail.com

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“Do Not Sell or Share” Link (CPRA): If you use advertising cookies/pixels, add a footer link labeled “Do Not Sell or Share My Personal Information” to a page explaining how to opt out (cookie settings + contact method).

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Cookie Policy: You can publish a short, separate Cookie Policy detailing cookie categories, purposes, and controls, and link it from the cookie banner and footer.

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